At Forticare Store, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward return and refund process.
Customers may request a return within 30 days of receiving their order. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Proof of purchase, such as an order confirmation or receipt, is required to complete the return process.
Once your return is received and inspected, we will notify you by email regarding the status of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days, depending on your bank or payment provider.
Please note that certain items, such as personal care products that have been opened or used, may not be eligible for return due to hygiene and safety reasons. Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to a damaged or defective product.
For questions or to initiate a return, contact us at forticaretradingltd@outlook.com.